The friendly and knowledgeable staff at Cloud 9 Pet Hotel & Care are available to answer any questions you may have related to your furry friend. See below for some commonly asked questions and contact us at +971 2 556 4111 for more information.


Frequently asked questions

What if my pet needs to see the doctor?

Cloud 9 Pet Hotel staff are always on their toes looking out for changes in behavior. If need be, the owner is contacted immediately and the pet is either taken to his/ her own vet our to our veterinarian on-call.

Are there staff there overnight?

There are Cloud 9 staff members on the premises 24 hours a day, 365 days a year to make sure the animals stay safe and healthy. Cloud 9 Pet Hotel is open for business from 8am to 8pm daily.

My female dog is in heat. Can she stay with Cloud 9?

Yes. A female in heat tends to stress out the boys, so she will stay in her Princess Palace, and not with the rest of the dogs.

Does my pet need to pass an interview in order to be accepted at Cloud 9 Pet Hotel?

Although your pet does not need to pass any interviews, there are some requirements for doggy daycare or overnight boarding. Our Cloud9 Pet Hotel staff are happy to answer any questions you may have and will walk you through the process when you make the initial appointment.

How about giving my pet their medicine?

No problem! Cloud 9 Pet Hotels staff will give your pet their medicine to keep them in tip-top shape at no extra charge. We also have a vet on the premises in case your pet needs a check up.

Do you offer a pickup and drop off service?

Cloud 9 offers pick-up and drop-off services in the Khalifa City area of Abu Dhabi for a small fee.

Can I bring my dog's bed and blanket?

Cloud 9 Pet Hotel is a luxury pet hotel that offers nothing but the finest. However, if your pet has a special blanket or bed you are welcome to bring it in for their overnight stay.

What vaccinations do you require at Cloud 9?

Cloud 9 Pet Hotels requires three vaccinations for our WOOF guests: Rabies, DHPP, and Bordetella. If the Bordetella vaccine has never been given or has lapsed, it needs to be administered at least 5 days prior to your pet's stay. Proof of vaccinations must be submitted to us prior to your arrival. Your veterinarian can easily fax these to our reservations office at +971 2 556 4640. Your dog must be free from fleas, we require flea and tick treatment to be administered every month and de-worming every three months.

What do I need to make a reservation?

Call Cloud 9 Pet Hotel on +971-2-5564111 between 8am to 8pm to make a reservation.